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Customer Service

By 11th January 2019August 1st, 2019No Comments

When: Thursday 14th February 2019, 9am – 12pm

Where: The Old Mill at Bowhouse

Price: FREE (Food from Fife members); £20 (non members)

Book your place by emailing

Good customer service is critical to the success of every business. A customer-first approach can help you to grow customer loyalty; increase spend and drive forward your business and its messages.  Understanding this approach is relevant for every member of your team.


Andrew Scott, founder of Victus Consultancy, will guide you through the steps to creating good customer service.  This will comprise a tailored “Brand of You” training session. The session will cover topics including but not limited to:

·      Customer experience / journey

·      Your brand

·      Customer service

·      Selling techniques

·      What good looks like

·      Engaging with customers effectively


What this will achieve

·      Increased customer engagement

·      Heightened sense of ownership & accountability

·      Enhanced customer interaction

·      Shared culture & feeling of ownership

·      A more collective approach


The Victus story

Headed by Andrew Scott,Victus Consultancy was established in 2014 to:

·      Help,support&guide both new & well established SME’s

·      Inspire, nurture & develop emerging talent

·      Promote & improve the industry in any way possible


Starting out as a humble kitchen porter at the tender age of 13, Andrew earned his stripes in the world of catering and hospitality by working for 15 years in a variety of hotels, pubs and restaurants across the UK and beyond. In 2003, he realised he had enough entrepreneurial spirit, ambition, vision and all-round general sass to go it alone, so he took the plunge and opened a small coffee shop. 15 years down the line, Andrew now owns and operates the award-winning Heaven Scent brand which is comprised of a number of different outlets and catering businesses.


While hardwork and flair have reaped many rewards, Andrew has had his fair share of challenges and disappointments along the way. One of his ventures pushed him right to the edge, emotionally and financially, but Andrew is no quitter and wanted to turn this negative experience into a positive. So he set up Victus, putting his knowledge, skill and expertise to good use to help others in the industry.

You can now benefit fromAndrew’s experience to help drive your business forward.

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